Privacy Policy

Effective Date: November 13, 2025

St. Charles Tree Service ("we," "us," or "our"), a fully licensed and insured tree care company based in St. Charles, IL, is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you engage our professional services—including tree removal, trimming, pruning, stump grinding, cabling, emergency storm response, and land clearing—through our website, phone, email, text, or in-person consultations. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect only what is necessary to provide safe, reliable tree care in St. Charles, IL:

  • Personal Information: Name, address, phone number, email address, and other contact details provided when requesting a quote, scheduling work, or contacting us.
  • Service-Related Information: Property details, tree species, height, health concerns, access notes, or landscape layout for accurate planning.
  • Website Usage Data: Non-personal data such as IP address, browser type, device information, and pages visited via cookies or Google Analytics.
  • Payment Information: Securely processed billing details through trusted third-party providers (we never store full card numbers).

2. How We Collect Information

Information is gathered through:

  • Directly from You: When you fill out online forms, call us, send emails or texts, or meet our team for on-site assessments in St. Charles, IL.
  • Automatically: Using cookies and analytics tools to improve website performance and user experience.
  • From Third Parties: From payment processors, scheduling platforms, or marketing partners when you interact with our services through their systems.

3. How We Use Your Information

We use your data to:

  • Schedule and perform expert tree services, including tree removal, pruning, and stump grinding in St. Charles, IL.
  • Provide accurate estimates, confirmations, and follow-up communications.
  • Process secure payments upon job completion.
  • Improve our website, customer service, and tree care practices using usage insights.
  • Send opt-in marketing materials, such as seasonal tree health tips or storm preparation advice.
  • Comply with Illinois privacy laws and resolve any service-related issues.

4. How We Share Your Information

We never sell, trade, or rent your personal information. We may share only when:

  • With Trusted Service Providers: Payment processors, web hosting, or debris hauling partners under strict confidentiality agreements.
  • For Legal Compliance: Required by law, subpoena, or government authority.
  • In Business Transfers: During a merger, acquisition, or sale of assets, your data may transfer as part of the transaction.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality—such as saving form data, speeding up quote requests, or analyzing traffic to better serve St. Charles residents. You can manage or disable cookies in your browser, though some features may be limited.

6. Data Security

We implement strong security measures, including SSL encryption for online transactions and secure storage of customer records. While we take every precaution, no electronic system is 100% secure.

7. Your Privacy Rights

Illinois residents have the right to:

  • Know what personal data we collect and how it’s used.
  • Request deletion of your data (with limited exceptions).
  • Opt-out of marketing communications at any time.
  • Non-discrimination for exercising your rights.

Submit requests via phone or email below.

8. Third-Party Links

Our website may include links to external resources (e.g., city permits, arborist certifications). We are not responsible for their privacy practices.

9. Children’s Privacy

Our tree services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If such data is collected unintentionally, we will delete it upon request.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our operations or legal requirements. The latest version will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy or how we handle your information, please contact:

St. Charles Tree Service
221 1/2 W Main St Suite C, St. Charles, IL 60174
(630) 345-8078

Thank you for trusting St. Charles Tree Service with your tree care needs and personal information in St. Charles, IL.